Shipping and Return Policy
Our new return address is:
All orders are shipped directly from California via USPS or UPS. Our shipment process generally takes 5-7 business days. Please note that XOmandysue is not responsible for lost or stolen packages that have been marked as delivered according to USPS/UPS tracking. If you feel your location is unsafe for delivery, please contact us as soon as your order is placed to require a signature for the delivery of your package. Packages that require a signature will not be delivered unless someone in your household signs for it.
ELIGIBILITY FOR RETURNS & EXCHANGES:
Most items purchased from XOmandysue are eligible for a full refund if returned within 14 days of order delivery. Click here to download our returns and exchanges form. Returns must be unworn, unwashed, undamaged, and unused with no signs of make up or pet hair in order to be eligible for a refund. All SALE items are final sale and are not eligible for a refund or exchange. Swimwear must be returned with hygienic liner intact. Shoes must be returned with all original packaging in original shoe box and placed in an additional protective box or poly mailer to be eligible for a return or exchange. Returns that do not meet these requirements will not be processed.
XOmandysue offers size exchanges for same styles within 14 days of order delivery, excluding final sale items and contingent on the new desired size being in stock when your exchange is processed. You can note the new size you want in the Exchange Size column of our returns form. If we do not have the desired size in stock when we process your exchange, we will process a return for your item instead.
HOW TO SEND BACK YOUR RETURN OR EXCHANGE:
1. Print out the return/exchange form and indicate whether you are returning or exchanging the item(s).
2. For exchanges, please indicate the new desired size.
3. Re-pack your item(s) in the bag or box you received them in or in your own packaging, removing any existing shipping labels.
4. Mail your package to our return address:
XOmandysue does not cover the cost of return shipping. XOmandysue is not responsible for lost or undelivered returns or exchanges.